Refund policy

Last updated: September 18, 2026

What Goes Over The Couch sells two kinds of product, and they are treated differently here because they work differently. Please read the section that applies to your order.

Digital downloads

A digital download is delivered by email within minutes of your order being paid, as a private link to the full-resolution file. Because the file is delivered immediately and cannot be returned, digital downloads are not refundable once the download link has been used.

If you have not yet used your download link, contact us and we will cancel the order and refund it in full.

We will always put right a problem that is ours:

• The link does not work, expires before you use it, or the file will not open. Contact us and we will send a fresh link or the file directly. There is no time limit on this — if you bought a file from us, you are entitled to receive it.
• You received the wrong artwork. We will send the correct file immediately, and you keep the one sent in error.
• The file does not match what the listing described — its pixel dimensions or proportions are not as stated. We will refund you in full.

A digital download is a file, not a printed picture. We publish the exact pixel dimensions, the proportion, and the largest true 300 dpi print size on every listing so you can judge before buying. We cannot refund a file because it was printed larger than those figures allow, or because a print shop cropped it to a different shape.

Prints

Every print is made individually for you after you order — printed, finished and shipped by our production partners. Nothing is held in stock, and a print made for one customer cannot be sold to another. For that reason prints cannot be returned or exchanged because you changed your mind, including for size, print type, color or the piece you chose.

Once a print has entered production it cannot be altered or canceled. If you need to change or cancel an order, contact us straight away — if it has not yet gone to production we will change it or refund it in full.

We replace or refund, at your choice, any print that arrives:

• damaged in transit;
• with a manufacturing fault — banding, scratches, a bad edge, a poor finish, color visibly wrong against the listing;
• in the wrong size, wrong print type, or showing the wrong artwork;
• not at all, where tracking shows it lost.

Tell us within 30 days of delivery and send a photograph of the problem and of the packaging. You do not need to ship a damaged print back to us. There is no charge for a replacement.

Color and your screen. Every monitor and phone renders color differently, and none of them is showing you ink on paper. A print will not be a pixel-exact match for the screen you chose it on. That is normal for printed art, and it is not a fault we can refund. What we do stand behind is a print that is visibly wrong against its own listing — a color cast, a shift, or a piece that simply does not look like the artwork we published. If you are not sure which you have, send a photograph and we will tell you honestly.

If you are in the United Kingdom or the European Union

Consumers in the UK and EU normally have 14 days to withdraw from a distance purchase. Two exceptions apply to what we sell, and by placing an order you agree to them:

• Digital downloads. You ask us to deliver your file immediately, and you acknowledge that once the download has begun you lose the right to withdraw. If you would rather keep your withdrawal right, do not use the download link and contact us within 14 days for a full refund.
• Prints. Each print is made to your specification — the artwork, size, material and finish you chose — and is not pre-made stock, so the right of withdrawal does not apply.

Neither exception affects your statutory rights in respect of goods that are faulty, damaged, or not as described. Those rights stand regardless of anything in this policy.

How refunds are made

Refunds go back to the original payment method. Once we approve a refund it is issued the same or next business day; how quickly it appears depends on your bank or card issuer, typically within five to ten business days.

Contact

Email thomasfalleniii@protonmail.com with your order number and, for a print, a photograph of the problem. We answer every message.